Terms and conditions
Introduction
Bolnore Heating Services (“us”, “we”, or “our”) operates the bolnoreheatingservices.com website (the “Service”). By accessing or using the Service, you agree to be bound by these terms and conditions.
Information Collection and Use
The bolnoreheatingservices.com website may collect certain personally identifiable information, such as your name and email address, when you voluntarily submit it through our contact forms or other means. We use this information solely for the purpose of responding to your inquiries or providing you with requested information.
Cookies
The bolnoreheatingservices.com website may use cookies or similar technologies to enhance your browsing experience and collect information about how visitors use our website. These cookies may be used for analytics, personalised content, and targeted advertising. You can manage your cookie preferences or disable cookies through your browser settings.
Third-Party Services
We may use third-party services, such as Google Analytics, to track and analyse website traffic and usage patterns. These services may collect information about your use of the website, including your IP address, browser type, and referring pages. This information is used to improve our website and provide a better user experience. Please refer to the respective privacy policies of these third-party services for more information on how they handle your data.
Data Security
We implement reasonable security measures to protect the personal information we collect through the Service. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee the absolute security of your data.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on this page. It is your responsibility to review this privacy policy periodically for any changes.
Contact Us
If you have any questions or concerns about this privacy policy or the handling of your personal information, please contact us at bolnoreheatingservices@gmail.com.
Boiler Service Contract
Subscription Overview
Bolnore Heating Service’s Monthly Boiler Service Contract (the “Service”) provides annual boiler service, 20% off all boiler and central heating system repairs, 10% off all standard plumbing work , Priority response for breakdown calls and priority telephone support By subscribing to our Service, you agree to the following terms:
Subscription Terms
- Subscription Fees: The Service operates on a 12-month commitment basis. You agree to pay a monthly subscription fee of £11.99, payable in advance on a recurring basis.
- Payment: Payments will be automatically charged to your designated payment method each month.
Service Terms
- Service Provision: We will provide an annual boiler service described to ensure optimal performance of your boiler.
- Service Discounts: You will receive a discounted rate of 20% off all boiler and central heating system repairs, and 10% off standard plumbing work during emergency callouts.
- Emergency Services: In case of a boiler breakdown, our Gas Safe registered engineers will prioritise your repair.
Cancellation Terms
- Cancellation Process: You may cancel your subscription at any time by providing 30 days’ notice before the next billing cycle. Please refer to our cancellation policy for details on any applicable fees.
- Early Termination: If you cancel your subscription before the end of the current billing cycle, you will have access to the service until the end of the billing period. No prorated refunds will be issued for early termination.
Customer Responsibilities
- Accuracy of Information: You agree to provide accurate and complete information when subscribing to our Service.
- Use of Service: The Service is intended for residential use only. You agree to use the Service in compliance with these terms and any applicable laws or regulations.
Limitation of Liability
- Exclusions: To the maximum extent permitted by law, Bolnore Heating Services excludes all liability for any loss, damage, or injury arising out of your use of the Service, except where such liability cannot be excluded or limited by law.
Privacy Policy
- Data Collection: Your use of the Service is subject to our Terms and Conditions, which details how we collect, use, and protect your personal information. By subscribing to our Service, you consent to the terms of our Terms and Conditions.
Governing Law
- Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance: By subscribing to our Monthly Boiler Service Contract, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
Cancellation and Renewal Policy
1. Initial Term Commitment
By subscribing to our monthly boiler service contract, you agree to an initial commitment period of 12 months. During this period, you are obligated to pay for the service for the full term.
2. Cancellation Process
After the initial 12-month commitment period, you may cancel your subscription by notifying us through bolnoreheatingservices@gmail.com. Cancellations must be received 30 days before the end of the commitment period to avoid automatic renewal.
3. Renewal Notification
We will notify you 30 days before the end of the initial 12-month term regarding the upcoming renewal. If you wish to cancel without renewing for another term, you must notify us before the renewal date.
4. Renewal Commitment
Upon the end of each 12-month term, your subscription will automatically renew for another 12-month term unless canceled as per the terms outlined in Section 3 (Renewal Notification).
5. Refunds
Upon cancellation, after the commitment period and renewed term, you will not be charged for future billing cycles, and any prepaid fees for unused service periods will be refunded within 30 days.
6. Early Termination
If you cancel your subscription after the initial 12-month commitment period but before the end of the renewed term, you will be charged for the remaining months of the commitment term. No prorated refunds will be issued for early termination during the renewed term.
7. Service Usage Requirement
To prevent misuse of the cancellation policy, customers must maintain active service for each 12-month commitment period before becoming eligible to cancel without incurring further charges.
8. Changes to Cancellation and Renewal Policy
We reserve the right to modify or update this cancellation and renewal policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically for any updates.
